This Privacy Policy describes howPAW CO LLC d/b/a PAWDIO (“PAWDIO”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pawdio.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will update the “Last updated” date above and post the revised Privacy Policy on the Site.
What Personal Information We Collect
The information we collect depends on how you interact with us. It may include:
Contact details: name, billing/shipping address, phone number, and email.
Order information: products purchased, payment confirmation, shipping details.
Account information: username, password, and other information used for account security.
Customer support information: messages or information you share with us.
Usage data: information about how you interact with our Site (via cookies, IP address, device/browser details).
Third-party information: such as from Shopify (which powers our store) and payment processors.
How We Use Your Personal Information
We use personal information to:
Provide products and services (process orders, shipping, returns, account management).
Communicate with you (customer support, service updates).
Improve and secure our Site and Services.
Comply with legal obligations.
Marketing purposes (with your consent, e.g., sending promotional emails).
Note: We do not sell your personal information. We only share limited data with trusted service providers (Shopify, payment processors, shipping partners) to operate our business.
Cookies
We use cookies and similar technologies to improve your experience, run analytics, and support basic store functionality. You can control cookie settings in your browser. For more details about Shopify cookies, see Shopify Cookies Policy.
How We Disclose Personal Information
We may share your information with:
Service providers (e.g., Shopify, payment processors, shipping and logistics partners).
Business partners for limited marketing purposes (if you opt in).
Authorities, if required by law or legal process.
In connection with a business transaction (e.g., merger, acquisition).
We do not disclose sensitive personal information without your consent.
Children’s Data
Our Services are not directed to children. We do not knowingly collect information from individuals under 16.
Security and Retention
We use reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure. We retain personal information as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Your Rights
Depending on where you live, you may have rights such as:
Accessing the personal information we hold about you.
Requesting correction or deletion of your personal information.
Withdrawing consent for certain uses.
Opting out of promotional emails (via the “unsubscribe” link in our emails).
You can exercise these rights by contacting us at the details below.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us: